Updated 19 October 2026. This policy explains UK consumer rights for purchases made online, by email or by telephone. Nothing here limits your statutory rights.
You can cancel most distance purchases without giving a reason, from placing the order until 14 days after the day you receive the goods. Tell us by email, post or another clear statement before that period expires, then return the goods within a further 14 days. Sale items have the same statutory rights as full-price items.
Please contact us for packing and return arrangements. Our permission is not a condition of exercising your statutory cancellation right. You may inspect goods as you would in a shop. A lawful deduction may be made for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
For a change-of-mind cancellation, you pay direct return costs only where this was disclosed before purchase. For goods unsuitable for normal post, we will provide the required return-cost information before an order is agreed. Keep proof of return and use packaging and a carrier suitable for the object.
We refund the purchase price and the applicable standard outbound delivery charge; any extra charge for premium delivery need not be refunded. We use the original payment method unless you expressly agree otherwise, without a refund fee. Refunds are made without undue delay and within 14 days after we receive the goods back or evidence of sending them back, whichever is earlier. Where we have offered to collect, the applicable deadline runs from your cancellation notice.
Contact us so we can arrange the appropriate remedy and bear reasonable return costs where the law requires. UK consumers generally have a 30-day short-term right to reject goods that breach the statutory requirements; other repair, replacement or refund rights can continue afterwards. A delay in reporting does not automatically remove your rights. Age, price, description and specifically disclosed condition are relevant to assessing an antique, but being old or second-hand does not remove consumer rights.
To Steve Ingall trading as Yamazakura at the address or email below:
I/We give notice that I/We cancel my/our contract for the following goods:
Goods/order reference:
Ordered on/received on:
Name:
Address:
Date:
Signature (only if sent on paper):
You may use this form, but it is not compulsory.
Steve Ingall trading as Yamazakura, 22 Green Street, Milton Malsor, Northamptonshire, NN7 3AT, United Kingdom.
Email: enquiry@yamazakura.co.uk
Telephone: 07752 248831.